You can use your card only for benefits and over-the-counter items covered by your plan. Not all items in a store are covered. For a full list of covered items and benefits, visit &more Health.

Covered categories in your plan include:

Notes:

• To check if an item is covered, use the item scanner in the &more mobile app.
• Review your plan documents for additional information about covered items.

You can use your allowance to help pay rent and utility bills. You must pay the bill first. Then you can ask to be paid back. For example, before you start, have your bill or lease and proof you paid. Proof may include a receipt, bank statement, canceled check, or payment confirmation. Visit &more Health and follow these steps:

Example: If you pay your electric bill, you may upload a copy of the bill and proof that you paid it, such as a receipt or bank statement.

1. Scroll to the bottom of the page and click Reimbursements.
2. On the Reimbursements page, you can review past requests or start a new one.
3. To start a new request, choose rent payment or utility bill.
4. Follow the steps on the screen. Choose your payment method, enter the requested information, upload your lease if needed, and upload proof that you paid.

To mail your reimbursement request, send it to the following address. Please include your full name, mailing address, and phone number.

Attn: &more Health
169 Madison Avenue, Suite 38229
New York, NY 10016

After you submit your request, it will be reviewed. If more information is needed, you may be contacted. Keep copies of your receipts, bills, and proof of payment until your request is complete.

To qualify, you must have one of these health conditions:

• Cardiovascular disorders
• Chronic and disabling mental health conditions
• Chronic gastrointestinal disease (limited to end-stage liver disease)
• Congestive heart failure
• Connective tissue disease
• Chronic lung disorder (limited to chronic obstructive pulmonary disorder)
• Dementia
• Diabetes mellitus
• Overweight, obesity, and metabolic syndrome
• Stroke

You must also meet one of these rules:

• You had one or more hospital stays related to your condition in the past 12 months. This includes behavioral health stays.
• You had two or more doctor or outpatient visits related to your condition in the past 12 months.
• A need for home health visits related to your condition.
• You need certain medical equipment at home or outside the hospital, such as a wheelchair, BiPAP machine, or special mattress.
• You had one or more urgent care or emergency room visits related to your condition in the past 12 months.

You may already qualify for SSBCI based on your medical history. If you think you are eligible, ask your provider to confirm and complete the online provider attestation process. You do not need to submit anything. For more information, see Provider Approval Made Simple (PDF).

If your card does not work at checkout, you may pay for the covered item or service yourself. This is called paying out of pocket. After you pay, you can ask to be paid back. This is called reimbursement. To ask for reimbursement, save your receipt and make sure it shows the item or service name, the date you paid, and the cost. 

You will also need to include your full name and mailing address. Visit &more Health to submit your request online. 

1. Pay for the covered item or service.
2. Keep your receipt or proof of payment.
3. Check that the receipt shows what you bought, when you paid, and how much you paid.
4. Submit your request online at &more Health. You will be required to upload an image of your receipt and will select whether you would like to be paid back directly to a bank account, debit card, or via check. 
5. Wait for your request to be reviewed.

To mail your reimbursement request, send it to the address below. Please include your full name, mailing address, and phone number.

Attn: &more Health
169 Madison Avenue, Suite 38229
New York, NY 10016

Example: If your card does not work when you buy a covered item, you can pay for it yourself, keep the receipt, and ask to be paid back. For example, if you buy approved over-the-counter medicine, your receipt should show the medicine name, the date, and the price.

If you have questions about your reimbursement, please call 1-855-AND-MORE (1-855-263-6673; TTY 711), Monday to Friday from 8 a.m. to 8 p.m. local time.