Members 2026
Keystone First VIP Choice (HMO-SNP) wants to make sure you stay covered.
The Pennsylvania Department of Human Services (DHS) was able to keep Medical Assistance (MA) coverage open for most people during the COVID-19 Public Health Emergency (PHE) even if they were no longer eligible. Now, DHS must make sure that everyone who is receiving MA is still eligible by reviewing each person's information.
Simply healthy
Thank you for choosing Keystone First VIP Choice (HMO-SNP), where you'll be treated like the VIP you are. As a member, you're getting a quality, affordable health plan you can count on.
With Keystone First VIP Choice, you get all the benefits of regular Medicare and more, including:
- Wellness programs.
- Transportation to the doctor.
Plus, our large provider network means you'll be able to find the health care professionals you need.
- A complete Keystone First VIP Choice Evidence of Coverage (EOC) (PDF)
- The EOC tells you how to get medical care and prescription drugs through our plan. The booklet explains what's covered, how much you'll pay for services, and all about your rights and responsibilities.
- A pre-enrollment checklist (PDF).
- A complete summary of benefits (PDF).
- A complete annual notice of changes (ANOC) (PDF)
- The ANOC tells you about all plan changes in the next year.
Have questions or want to learn more about your plan benefits? Call Member Services at 1-800-450-1166 (TTY 711), Monday through Friday, 8 a.m. – 8 p.m., from April 1 to September 30; or seven days a week, 8 a.m. – 8 p.m., from October 1 to March 31.
Medicare beneficiaries may also contact 1-800-MEDICARE (1-800-633-4227; TTY 1-877-486-2048) 24 hours a day/seven days a week. You can also visit http://www.medicare.gov for more information about Medicare benefits and services. You can also call to ask general health questions or get information about your Part D benefits.
Join the Keystone First VIP Choice (HMO D-SNP) Member Advisory Council.
We want to hear from you!
We are constantly working to make Keystone First VIP Choice better for our members and want to hear from you. We’ve created a special council so you can share your concerns, ideas and thoughts directly with us. You’ll get information on the benefits and services available to you. Plus, you’ll have a chance to connect with other members in the same health plan.
We want to know the following:
- What are we doing well?
- What could we do better?
- How might we add even more value to your plan’s benefits and services?
Your feedback will help us serve you better. Plus, it is a convenient and easy to participate.
Keystone First VIP Choice (HMO-SNP) would like to know what you think.
Somone may be reaching out to you to answer a satisfaction survey about the health services you get from Keystone First VIP Choice (HMO-SNP). Your answers can help make sure you get the best care and service from us.
If you have any questions or want to know more about the survey, please call Member Services at 1-800-450-1166 (TTY 711), Monday – Friday, 8 a.m. to 8 p.m., from April 1 – September 30, or seven days a week, 8 a.m. to 8 p.m., from October 1 – March 31.
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